Privacy Policy

1. Introduction

Welcome to flyo.ai (Flyo Technologies Private Limited). Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our web platform for travel agents and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

This policy applies to travel agents and their clients using our B2B platform.

2. Information We Collect and How We Use It

2.1 Personal Information

Collection: We collect business information from travel agents including agency name, contact details, business registration information, and payment details for commission processing.

Use: Travel agent information is used to provide access to our B2B platform, process commission payments, communicate service updates, and provide customer support. We may also use aggregated, anonymized data for analytics and service improvement.

2.2 Travel Information

Collection: We collect details about travel itineraries to provide our Services, including automated web check-ins using WhatsApp. This may include information such as flight numbers, booking references, travel dates, destinations, and passenger details. For travel agents, we collect booking information uploaded via PDF, Gmail, or Outlook integration.

Use: This information is used to offer personalized travel-related alerts, notifications, facilitate automated check-ins, and enable travel agents to share trip portals with their clients. We also use this data to offer ancillary services such as lounge access, eSIMs, travel insurance, and other travel-related products.

2.3 Email Data

Collection: We access your Gmail account via secure Gmail APIs to read emails labeled as "travel-related." This includes emails such as flight confirmations, booking receipts, itinerary updates, and other travel-related communications. We do not access or store non-travel-related emails.

Use:

• Travel-Related Alerts and Notifications: To send you real-time updates and alerts regarding your flights, such as delays, gate changes, and boarding times.
• Personalized AI Models: To train personalized AI models that predict flight delays, provide right seat allocations, guide about fare rules, and enhance the overall user experience.

2.4 Usage Data

Collection: We collect data generated by your use of our Services, such as login times, feature usage, device information, and interactions within the App.

Use: This data helps us understand how users interact with the App, enabling us to provide personalized suggestions, improve, and optimize our Services.

2.5 WhatsApp Business Platform Data

Collection: When a travel agent connects their WhatsApp Business Account to Flyo.ai through Meta's Embedded Signup, we collect and process the WhatsApp Business Account (WABA) ID, phone number ID and display name, business verification status, access credentials issued by Meta, message templates, and the content, media, and delivery/read metadata of messages sent and received through that account.

Use: We process this data solely to provide the Services on the travel agent's behalf and as instructed by them, including sending booking confirmations, check-in reminders, and flight alerts, and enabling the agent to communicate with their travelers. We do not use WhatsApp message content or metadata to inform advertising, and we do not sell this data to any third party. Our use of data obtained through Meta's APIs adheres to Meta's Platform Terms and Developer Policies, including Meta's Limited Data Use requirements.

3. Data Sharing and Disclosure

No Sale of Data: We do not sell your personal data to third parties.

Third-Party Service Providers: We may share your information with trusted service providers who assist us in offering our Services. Examples include Google for APIs, Mapbox for maps, One Signal for notifications, Meta/WhatsApp for messaging, and payment processors for commission payments to travel agents. All data sharing is encrypted and strictly for service provision purposes.

Travel Agents and Travelers: When a travel agent uploads booking information, we share trip details with the traveler via WhatsApp. Travelers' purchase information (e.g., lounge passes, eSIMs) is shared with the travel agent for commission tracking purposes. We do not share personal traveler information with anyone other than their booking agent and the service providers strictly necessary to deliver the Services (including Meta/WhatsApp, as described in Section 2.5).

Data Processing Roles: The travel agent is the business initiating contact with their traveler and controls what messages are sent. Flyo.ai acts as a technology provider processing WhatsApp Business Platform data on the travel agent's behalf, and Meta Platforms, Inc. provides the underlying WhatsApp Business Platform infrastructure. Each party's use of data is governed by its own applicable terms. Flyo.ai's use is governed by this policy and our agreement with the travel agent, and Meta's handling of data within its own systems is governed by the WhatsApp Business Data Processing Terms.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using industry-standard protocols. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

5. Data Retention

We retain travel information for as long as necessary to provide our Services and comply with legal obligations. Travel agents' business information is retained for the duration of their account activity and for a reasonable period thereafter for legal and tax purposes.

WhatsApp message content and delivery metadata obtained via the WhatsApp Business Platform are retained for 30 days for support, dispute-resolution, and compliance purposes, after which they are deleted or anonymized, unless a longer period is required by law or requested by the travel agent for their own records.

6. Your Rights

You have the right to access, correct, or delete your personal information. Travel agents can manage their account information through the platform dashboard. Travelers can contact their booking agent or us directly to exercise these rights.

If a travel agent disconnects their WhatsApp Business Account or revokes Flyo.ai's access via Meta Business Manager, we will delete the associated WhatsApp Business Platform Data within 30 days, except where retention is required for legal, tax, or dispute-resolution purposes.

7. Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies on our website to keep you logged in, remember your preferences, and understand how visitors use our Services. You can control cookies through your browser settings; disabling them may limit some features of the Services.

8. International Data Transfers

Flyo.ai is based in India, and your information may be transferred to, stored, and processed in India or other countries where our service providers (including Meta/WhatsApp, Google, and our hosting providers) operate. Where required by applicable law, we take steps to ensure such transfers are subject to appropriate safeguards.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last Updated" date at the top of this page, and, where appropriate, through the platform or by email.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: nitish@flyo.ai

flyo.ai
Bengaluru, Karnataka
India