Terms and Conditions
Last Updated: January 26, 2026
1. Introduction
Welcome to flyo.ai (Havaizaada Technology Private Limited), an AI-powered travel platform for travel agents. By accessing or using our web platform or related services, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully. If you do not agree with these terms, you must not use our services.
These terms apply to travel agents using our B2B platform.
2. Definitions
"We", "us", "our", or "Company" refers to flyo.ai (Havaizaada Technology Private Limited) and its affiliates.
"User", "you", or "your" refers to the individual traveler or travel agent using flyo.ai services.
"App" refers to the flyo.ai mobile application.
"Platform" refers to the flyo.ai web-based B2B platform for travel agents.
"Services" refers to any features, functionality, content, and services provided through the flyo.ai app, platform, or related services.
"Travel Agent" refers to registered business users who use our B2B platform to manage their clients' bookings and earn commissions.
3. Eligibility
To use the flyo.ai app, you must be at least 18 years old and possess the legal authority to enter into these terms. By using our services, you represent and warrant that you meet this eligibility requirement.
4. Account Registration
To access certain features of the app, you may be required to register for an account. You agree to provide accurate and up-to-date information during the registration process and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. Services Overview
For Travel Agents (B2B):
- Booking upload via PDF, Gmail, or Outlook integration
- Automated trip portal generation for clients via WhatsApp
- Ancillary service sales (lounge access, eSIMs, insurance, etc.)
- Commission tracking and automated payment processing
- Client management and communication tools
The availability of features may vary by region, airline, or subscription plan.
6. User Responsibilities
When using our app, you agree:
- To comply with all applicable laws and regulations.
- Not to engage in fraudulent activities or misuse the app in any way.
- To use the app only for lawful purposes.
7. Prohibited Activities
You agree not to engage in any of the following activities:
- Access or attempt to access another user's account without permission.
- Disrupt or interfere with the security or functionality of the app.
- Distribute malware, viruses, or any harmful code through the app.
- Collect or harvest data from other users without their consent.
8. Payment and Fees
Our platform operates on a subscription model or commission-based pricing. Subscription plans include: - Free Trial: Limited features for evaluation purposes - Starter Plan: Basic booking management and commission tracking - Professional Plan: Advanced features including automated workflows and priority support - Enterprise Plan: Custom solutions for agencies with high booking volumes
Commissions earned from ancillary sales will be credited to your account according to our commission schedule. Payment of earned commissions is subject to minimum withdrawal thresholds and processing schedules as communicated to you. All payments must be made through the methods available on the platform. You agree to pay all applicable charges in connection with your use of the services.
9. Intellectual Property
All content, trademarks, logos, and data presented in the app, including but not limited to text, graphics, user interfaces, and software, are the property of flyo.ai or its licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from the app without our prior written permission.
10. Third-Party Services
The app may integrate or include third-party services, including airlines, travel providers, or payment gateways. We do not control or endorse third-party services and are not responsible for any issues or disputes arising from their use. Your use of third-party services may be subject to their respective terms and conditions.
11. Privacy and Data Usage
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our app, you agree to our data practices as outlined in the Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, flyo.ai and its affiliates, partners, and employees shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the app, including but not limited to loss of data, service interruptions, or any other damages or losses.
13. Disclaimer of Warranties
The flyo.ai app is provided on an "as is" and "as available" basis. We do not guarantee that the app will be uninterrupted or error-free. To the extent allowed by law, we disclaim all warranties, whether express or implied, including but not limited to warranties of fitness for a particular purpose, non-infringement, and merchantability.
14. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting. We will notify you of any material changes, and your continued use of the app after such notification signifies your acceptance of the updated terms.
15. Termination
We may terminate or suspend your account or access to our services at our sole discretion, without notice or liability, if we believe you have violated these terms or engaged in unauthorized activities.
For travel agents with active subscriptions: - Subscription fees are non-refundable - Upon termination, you will retain access until the end of your current billing period - Any pending commission payments will be processed according to our standard schedule - We reserve the right to withhold payments if fraudulent activity is detected
Upon termination, your right to use our services will immediately cease, and we will delete your personal data in accordance with our data retention policies and legal obligations.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Rajasthan, India]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Jaipur, Rajasthan].
17. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].
18. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and flyo.ai regarding your use of the app and supersede any prior agreements or understandings.