Privacy Policy

1. Introduction

Welcome to flyo.ai (Havaizaada Technology Private Limited). Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our web platform for travel agents and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

This policy applies to travel agents and their clients using our B2B platform.

2. Information We Collect and How We Use It

2.1 Personal Information

Collection: We collect business information from travel agents including agency name, contact details, business registration information, and payment details for commission processing.

Use: Travel agent information is used to provide access to our B2B platform, process commission payments, communicate service updates, and provide customer support. We may also use aggregated, anonymized data for analytics and service improvement.

2.2 Travel Information

Collection: We collect details about travel itineraries to provide our Services, including automated web check-ins using WhatsApp. This may include information such as flight numbers, booking references, travel dates, destinations, and passenger details. For travel agents, we collect booking information uploaded via PDF, Gmail, or Outlook integration.

Use: This information is used to offer personalized travel-related alerts, notifications, facilitate automated check-ins, and enable travel agents to share trip portals with their clients. We also use this data to offer ancillary services such as lounge access, eSIMs, travel insurance, and other travel-related products.

2.3 Email Data

Collection: We access your Gmail account via secure Gmail APIs to read emails labeled as "travel-related." This includes emails such as flight confirmations, booking receipts, itinerary updates, and other travel-related communications. We do not access or store non-travel-related emails.

Use:

• Travel-Related Alerts and Notifications: To send you real-time updates and alerts regarding your flights, such as delays, gate changes, and boarding times.
• Personalized AI Models: To train personalized AI models that predict flight delays, provide right seat allocations, guide about fare rules, and enhance the overall user experience.

2.4 Usage Data

Collection: We collect data generated by your use of our Services, such as login times, feature usage, device information, and interactions within the App.

Use: This data helps us understand how users interact with the App, enabling us to provide personalized suggestions, improve, and optimize our Services.

3. Data Sharing and Disclosure

No Sale of Data: We do not sell your personal data to third parties.

Third-Party Service Providers: We may share your information with trusted service providers who assist us in offering our Services. Examples include Google for APIs, Mapbox for maps, One Signal for notifications, WhatsApp for messaging, and payment processors for commission payments to travel agents. All data sharing is encrypted and strictly for service provision purposes.

Travel Agents and Travelers: When a travel agent uploads booking information, we share trip details with the traveler via WhatsApp. Travelers' purchase information (e.g., lounge passes, eSIMs) is shared with the travel agent for commission tracking purposes. We do not share personal traveler information with anyone other than their booking agent.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using industry-standard protocols. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

5. Data Retention

We retain travel information for as long as necessary to provide our Services and comply with legal obligations. Travel agents' business information is retained for the duration of their account activity and for a reasonable period thereafter for legal and tax purposes.

6. Your Rights

You have the right to access, correct, or delete your personal information. Travel agents can manage their account information through the platform dashboard. Travelers can contact their booking agent or us directly to exercise these rights.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]

flyo.ai
Bengaluru, Karnataka
India